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HELP CENTER
How can we help?
Answers to common questions about your Tenax ai assessment, report, and app. Still need a hand? Email us at contact@tenaxai.com.
Defensible Space & Zones
Zone 0 is the 0–5 foot area immediately around your home. It is the most critical zone because flammable materials here — bushes, mulch, stored items, or even furniture — can dramatically increase your risk of fire ignition. Research shows that clearing this zone can make your property up to five times less vulnerable. Your report will flag specific items found in Zone 0 that should be removed or replaced with non-combustible alternatives.
Zone 1 covers the area 5–30 feet from your home. Here, the goal is to reduce ladder fuels (vegetation that can carry fire from the ground into tree canopies) and maintain spacing between shrubs and trees. Zone 2 extends from 30–100 feet and focuses on managing tree density and removing continuous fuels. Together with Zone 0, these three zones form your complete defensible space.
Each recommendation in your report shows a Score Impact number (e.g., "+1.8") — this is how much your Resilience Score would improve if you implement that specific change. Recommendations are ranked by impact so you can prioritize the actions that make the biggest difference first. For example, Defensible Space improvements often carry the highest single score impact.
Understanding Your Report
Your Resilience Score is a number from 1 to 10 that reflects how well-protected your home is against wildfire. A higher score means better protection. It's calculated using the same building features that wildfire researchers and the insurance industry use to predict which homes survive: roof material, defensible space, exterior cladding, vents, eaves, windows, fencing, and decks. Scores are categorized as Strong (8–10), Moderate (5–7.9), or Needs Improvement (below 5).
The Resilience Score Path shows your current score and the projected score you could reach by implementing all recommended improvements. For example, a path of "5.9 → 9.9" means your home currently scores 5.9 but could reach 9.9 by addressing each recommendation. It's your roadmap from where you are to where you could be.
Your report evaluates eight key features of your property — Defensible Space, Roof Material, Fencing, Windows, Eaves, Vent Screens, Exterior Cladding, and Patio/Carport. Each is assessed as Strong (Met), Moderate (Partial), or Weak (Not Met) based on research-backed benchmarks aligned with the IBHS Wildfire Prepared Home standard.
Each recommendation includes an estimated cost tier: $ means under $500 and often DIY, $$ means $500–$5,000, and $$$ means $5,000 or more. These are general guidance ranges to help you plan and prioritize — actual costs will vary by location, materials, and contractor.
Yes, where applicable. The report can include an overall property risk score, feature-level observations, and prioritized recommendations. The goal is not just to give a number, but to show what is driving the risk and what actions could reduce it.
They are property-specific. Tenax ai uses imagery and structured property information from the actual home, rather than only relying on regional averages. The recommendations are intended to show what matters for that specific property and where to start.
Getting Started
Tenax ai is a property risk intelligence platform that helps assess wildfire vulnerability at the property level. Instead of relying only on regional risk maps or broad assumptions, Tenax uses ground-level imagery, aerial context, computer vision, and structured property information to identify visible risk factors and recommend practical mitigation actions.
Tenax ai is built for homeowners, property inspectors, Firewise coordinators, HOAs, community fire programs, MGAs, and insurance carriers. Homeowners and inspectors use it to understand and document property-level risks. Carriers and community programs use it to scale consistent, evidence-based assessments across many properties.
Download the Tenax ai app on iOS or Android, then follow the guided capture workflow to document your property. Our platform analyzes the data and delivers a comprehensive Wildfire Protection Summary within 24 hours. No specialized equipment is needed — just your phone.
Contact us or visit our app listing for current pricing. Assessments are designed to be affordable — significantly less than a traditional on-site inspection — while delivering professional-grade, IBHS-aligned intelligence.
Yes. The Tenax ai mobile app is available on both iOS and Android. Simply search "Tenax ai" in the App Store or Google Play to download.
A homeowner or inspector captures images of the property using a guided mobile workflow. Tenax ai analyzes the imagery to identify risk-relevant property features such as vegetation proximity, roof and structure conditions, vents, decks, fences, defensible space, and other visible hazards. The result is a clear property-level report with risk insights and recommended mitigation actions.
No. For many assessments, a guided mobile capture is enough. Inspectors or partners may also use drone imagery where available, especially for roof or broader property context. The platform is designed to support both mobile and drone-based evidence capture.
The capture process is designed to be fast and guided. The exact time depends on property size and assessment type, but the aim is to make property documentation much faster than traditional manual inspection workflows.
Insurance & Certification
Tenax ai can help create a clearer evidence record of your property condition and mitigation actions. That can support conversations with insurers, HOAs, inspectors, or community programs. However, Tenax ai does not make insurance decisions and cannot guarantee coverage, renewal, or premium changes.
Wildfire Prepared Home is a designation from the Insurance Institute for Business & Home Safety (IBHS) recognizing that a property meets research-backed mitigation standards across categories like roofing, vents, eaves, defensible space, and more. Tenax ai's methodology aligns with and references these standards throughout your report.
Yes. Your report is intended for your personal use and includes auditable, verified data records. You can share it with your insurer, agent, or broker to demonstrate your home's current mitigation status. Many homeowners use their Tenax ai report as supporting evidence when renewing a policy or seeking new coverage.
For Inspectors & Coordinators
Tenax ai provides a guided capture workflow through the mobile app that standardizes the inspection process. You capture images and data on-site, our platform handles the AI-powered analysis, and you receive a professional-grade IBHS-aligned risk intelligence report — without hours of manual documentation or specialized equipment.
Yes. Tenax ai reports are aligned with the IBHS Wildfire Prepared Home standard and support the certification process by documenting verified compliance against each benchmark category. Reports can be used as supporting documentation for Wildfire Prepared Home certification programs and Firewise community recognition.
Absolutely. The Tenax ai app is designed for throughput — the guided capture process is fast and consistent, so you can assess multiple properties in a single session. Each property generates its own unique report with a distinct Assessment ID for tracking and record-keeping.
Yes. The report is designed to support mitigation planning, documentation, and verification. For inspectors, Firewise coordinators, and community programs, Tenax ai can help standardize evidence collection and reporting across multiple properties.
Home Features & Improvements
Tenax ai looks for wildfire-relevant property conditions such as vegetation close to the structure, combustible materials, roof and gutter vulnerabilities, decks and fences, vents, windows, eaves, and other features that may influence ember exposure or ignition risk.
Tenax ai checks whether your roof has a Class A fire-rated covering — the highest fire resistance rating. Asphalt shingles, tile, and metal roofs typically meet this standard. Your roof is your largest surface exposed to falling embers and is one of the top risk factors in wildfire survival. Even with a Class A roof, keeping it clear of debris and maintaining seals and flashings is important.
A wood fence attached to your home can act as a fuse — carrying fire directly from your property line to your walls. This "wick effect" is one of the most common and overlooked ways fire reaches a home. The recommended fix is to replace at least the first 5 feet of fence closest to the structure with non-combustible material like metal, masonry, or chain-link.
Eaves are the parts of your roof that overhang the exterior walls. Open eaves (exposed rafter tails) create gaps where wind-blown embers can get trapped and ignite. Enclosing or boxing in your eaves with non-combustible materials is a straightforward fix that significantly reduces ember intrusion risk. This is also a requirement for IBHS Wildfire Prepared Home certification.
Tenax ai recommends fine 1/8-inch metal mesh screens on all vents, including foundation, attic, and soffit vents. Vents with larger openings or missing screens allow burning embers to enter your crawl space or attic. Upgrading to 1/8-inch mesh is a relatively low-cost fix that blocks the majority of wind-blown embers.